Frequently Asked Questions
Everything you need to know about your Keychron keyboard, shipping, and support.
What is the typical shipping timeframe for my order?
Orders are generally processed within 2 business days. Shipping times vary by location, typically taking 7-12 business days for international delivery via DHL or FedEx.
Are Keychron keyboards compatible with both macOS and Windows?
Yes, all Keychron keyboards are designed with a unique Mac layout and come with Windows keycaps included, allowing you to toggle between systems using a physical switch.
What is your return policy for keyboards?
We offer a 7-day return policy for items in original condition and packaging. Please note that customers are responsible for return shipping costs unless the product arrived damaged.
How do I check my order status and tracking information?
Once your order ships, you will receive an email with a tracking number. You can use this number on our 'Track Your Order' page or the carrier's website for real-time updates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do Keychron products come with a warranty?
Yes, we provide a 1-year limited warranty that covers defects in materials and workmanship under normal use from the date of purchase.